Common Issues and Solutions
1. Can't access the website
Solution: Double-check that you've entered the correct website address (www.roaduseracademy.com). You can also try accessing the site from a different device or browser.
2. Problems logging in
Solution: Ensure you're using the correct username and password. Check for typos and caps lock. You can also try resetting your password using the "Forgot Password" function.
3. Videos won't play
Solution: Verify that your internet connection is stable. Ensure your device meets the minimum system requirements to play the videos. You can also try clearing your browser cache and cookies or using a different browser.
4. Error messages
Solution: Note down the exact error message you encounter. Search the Road Users Academy Help Center or FAQs for solutions related to the specific error code. If you can't find an answer, contact Road Users Academy support and provide them with the error message for further assistance.
5. Content not loading properly
Solution: Refresh the webpage. Sometimes a simple refresh can fix minor loading issues. If the problem persists, clear your browser cache and cookies or try accessing the content from a different device or browser.
6. Can't download course materials
Solution: Ensure you have enough storage space available on your device. Check your internet connection and try downloading the materials again. You can also try downloading the materials using a wifi connection instead of mobile data.
If the problem still persists, do not hesitate to send an email or reach out to us via our phone number.